Frequently Asked Questions

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Q:  Are walk-ins available for our professional massage therapy services?

A:  Services are by-appointment only.  Click here to book your appointment now!

 

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Q:  Is this a spa massage?

A:  This is a clinical massage practice providing evidence-based care in a professional setting.  We do not offer spa services.  All services are professional and strictly within the scope of licensed therapeutic massage.

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Q:  Do you have gift cards available for purchase?

A:  Yes!  By popular demand, we have e-Gift cards available now for purchase.  You can access the link on the Menu bar, or click here. ​​

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Q:  What is the best way to contact The Healing Star for any questions?

A:  Booking an appointment and purchasing e-Gift cards can be done 100% online.  If you have questions on your existing appointments, you can message us through Square (click "Text Us" at the bottom), or call/text us if preferred.

 

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Q:  What forms of payments do you accept?

A:  We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Cash App.  We also accept cash payments as well.

 

 

Q:  What can I expect once I book my first appointment?

A:  Once you book your appointment, you will receive the following:

• A confirmation (text and/or email) that your appointment has been accepted.

• A secure email with a unique passcode- which contains an Intake and Consent form to be completed prior to your first appointment. (Form system is HIPAA compliant).

• Two (2) days prior to your appointment, you will get another text to confirm.

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Q:  Do you have a copy of your policies and guidelines?

A:  Yes!  Once you book your first appointment, the Consent form will contain information on Massage Guidelines and Expectations, and other policies.  Clients will need to sign (e-signature) prior to receiving services at The Healing Star.  You will receive a copy via email once you complete.

 

 

Q:  Do you have a cancellation fee for booked appointments?

A:  We ask that you cancel/modify your appointments at least 24 hours in advance.  Details on our cancellation, no-show, and late arrival policies are contained with the Consent form that will be sent to you once you book your first appointment.​

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